Cancellation & Refund Policy

This Cancellation and Refund Policy applies to payments made to Innosate Software Private Limited for Trakor wallet recharges, subscriptions and add-ons through our payment gateway.

You may cancel a Sales CRM or add-on subscription at any time from your account or by writing to us. Cancellation stops future renewals; the current term continues until its expiry date.

When you switch to a different plan mid-term, the unused portion of your current plan is calculated on a pro-rata basis and adjusted against the new plan, and any excess is credited back to your wallet.

Credits purchased are prepaid and are consumed as you use the platform. Unused credits remain in your wallet and do not expire while your account is active.

Credits already consumed are non-refundable.

A refund of unused credits or of a subscription fee will be considered where: (a) you were charged twice for the same transaction, (b) money was debited but the credits or subscription were not activated, or (c) you raise a request within 7 days of payment and the purchased service has not been used.

Requests raised after 7 days, or for credits and services already consumed, are not eligible for refund.

Email mitesh@innosate.com from your registered email address with the payment reference id, date, amount and reason. You may also call +91 97412 66370.

Approved refunds are processed to the original payment method within 5-7 working days of approval. Depending on your bank or card issuer, it may take an additional 3-5 working days for the amount to reflect in your account.

Failed or duplicate gateway transactions are auto-reversed by the payment gateway, usually within 5-7 working days.

Please contact us before raising a chargeback with your bank. We will work with you and the payment gateway to resolve any genuine billing issue.